Different research tools

There are various tools available for doing user research and gathering insights: 
  

Surveys: 

SurveyMonkey – https://www.surveymonkey.co.uk 

Zoho Survey – https://www.zoho.com/survey/ 

Google Forms – https://docs.google.com/forms/u/0/ 

Typeform – https://www.typeform.com/ 

Interviews and Communication: 

Zoom – https://zoom.us/ 

Microsoft Teams – https://www.microsoft.com/en-gb/microsoft-teams/group-chat-software 

Google Meet – https://meet.google.com/?pli=1 

Skype – https://www.skype.com/en/ 

Observation and Testing: 

UsabilityHub – https://usabilityhub.com/ 

UserTesting – https://www.usertesting.com/ 

Lookback – https://www.lookback.com/ 

Crazy Egg – https://www.crazyegg.com/ 

User Analytics: 

Google Analytics – https://marketingplatform.google.com/intl/en_uk/about/analytics/ 

Hotjar – https://www.hotjar.com/ 

Mixpanel – https://mixpanel.com/ 

Adobe Analytics – https://business.adobe.com/uk/products/analytics/adobe-analytics.html 

Persona and Journey Mapping: 

Xtensio – https://xtensio.com/ 

Miro – https://miro.com/ 

Lucidchart – https://www.lucidchart.com/ 

Smaply – https://www.smaply.com/ 

Card Sorting: 

Optimal Workshop – https://www.optimalworkshop.com/ 

Trello (for basic card sorting) – https://trello.com/ 

Prototyping and Wireframing: 

Figma – https://www.figma.com/ 

Sketch – https://www.sketch.com/ 

Adobe XD – https://www.adobe.com/uk/products/xd/learn/get-started/what-is-adobe-xd-used-for.html 

Balsamiq – https://balsamiq.com/ 

Heatmaps and Click Tracking: 

Hotjar – https://www.hotjar.com 

Crazy Egg – https://www.crazyegg.com 

Mouseflow – https://mouseflow.com/ 

Remote Usability Testing: 

UserTesting – https://www.usertesting.com 

Maze – https://maze.co/ 

PlaybookUX – https://www.playbookux.com/ 

TryMyUI – https://trymata.com/platform/usability-testing 

Contextual Inquiry: 

Video cameras for recording 

Note-taking apps or tools 

Interview and observation guides 

Competitive Analysis: 

Spreadsheets  

UX benchmarking tools (e.g., Rival IQ) – https://www.rivaliq.com/ 

Accessibility Testing: 

Tools for checking accessibility compliance with guidelines 

Screen readers (e.g., JAWS, NVDA) – https://www.freedomscientific.com/products/software/jaws/ 
https://www.nvaccess.org/download/ 

Colour contrast checkers (e.g., WebAIM Colour Contrast Checker) – https://webaim.org/resources/contrastchecker/ 

These tools help researchers collect and analyse data for better understanding user experiences. The choice of tools depends on the specific research needs and goals of the project.